Busymate AI

Solutions · Customer support

AI customer support that hands off honestly

Answers from your own content, real help with orders and accounts for signed-in customers, and a person who joins the same conversation — if you turn it on — in 14 languages.

Visitor asksin their languageAssistant answerswith sourcesYour rules hand offif you turned it onYour team joinssame conversationLIVE

The job

What this setup is for.

The same questions, every day, in every language.

Order and account look-ups that need a signed-in customer, not a guess.

A handoff that loses the thread, the context and the customer's patience.

See a live example

How you set it up

Everything here is a setting, not code.

  1. Give it your content

    Let it read your help site, or paste in text. It answers only from your content, shows its sources, and says when it is not sure.

  2. Recognize signed-in customers

    Your site tells the assistant who is signed in, so it can greet the customer by name and answer from their own data.

  3. Decide what it may do

    Order status needs a signed-in customer. A refund acts on their behalf, waits for a confirmation, and has a limit you set; above the limit it goes to a person.

  4. Turn on handoff

    A customer asks for a person, or one of your rules decides. A teammate picks it up in the Inbox, replies in the same conversation, and the assistant carries on when they are done.

What you switch onknowledgeidentitytoolshandoff
PolicyPricingHelpWhere is my order?Here is your order statusFrom your shipping policyNot sure?A person

What your customers see

Your assistant's web address, the chat on your website, or your iOS and Android app — one assistant under your name, answering in the customer's language, with a visible way to reach a person.

What your team sees

The Inbox, where a teammate picks up, replies and closes a conversation; the handoff rules and who gets each one; and shortcuts that run the same actions.

See it in action

See it in action

Open a live example and talk to it — the same assistant, set up for this job.

2,508 ms
Time to take over
1,291 ms
Time to first reply
796 ms
Time to resolve
See it in action

2 businesses live · 14 languages · works with your own systems

BusyProxy

Customer support and real account actions for a proxy platform — payouts, devices, and verification, answered through its own API.

support.busyproxy.netSee a live example

BusySMS

Support and onboarding for an SMS-gateway product — from enrolling phones to OTP capture, live on its own support domain.

support.busysms.netSee a live example

Each of these runs its own assistant under its own brand — open one and talk to it.

Start

Start

Open the Console, publish your settings, then follow the guides for this job.

Questions

Questions

Set it up for your business

Sign in, open Integration, publish your settings. The assistant on this site runs on the same platform.

claude mcp add --transport http busymate-ai https://busymate.ai/mcp